The Effect of Organizational Support and Organizational Citizenship Behavior on Employee Engagement With Job Satisfaction as a Mediation Variable at Bali Royal Hospital (BROS)

Ida Ayu Diana Dewi Oka; Ida Bagus Udayana  Putra; Ni Wayan  Sitiari

doi:10.38142/ijesss.v7i1.1872

Authors

Ida Ayu Diana Dewi Oka Warmadewa University, Indonesia
Ida Bagus Udayana Putra Warmadewa University, Indonesia
Ni Wayan Sitiari Warmadewa University, Indonesia

DOI:

https://doi.org/10.38142/ijesss.v7i1.1872

Keywords:

Organizational Support, Organizational Citizenship Behavior, Job Satisfaction, Employee Engagement

Abstract

Along with the development of the healthcare world and increasing demands for quality of service, hospitals need strategies to increase employee engagement for optimal service. Bali Royal Hospital (BROS) Denpasar as one of the hospitals in Bali faces the need to understand the factors that affect employee engagement. This study aims to analyze the influence of organizational support and organizational citizenship behavior on employee engagement with job satisfaction as a mediating variable in employees of Bali Royal Hospital (BROS) Denpasar. The population of this study is all employees of Bali Royal Hospital (BROS) Denpasar as many as 795 people. The sample was determined using the Slovin formula with the purposive sampling technique so that 89 respondents were obtained. Data was collected through questionnaires, and the analysis technique used was Structural Equation Modeling – Partial Least Square (SEM-PLS) to test the research hypothesis. The results of the study show that organizational support and organizational citizenship behavior have a positive and significant effect on employee engagement and job satisfaction. Job satisfaction has a positive and significant effect on employee engagement and is able to mediate the influence of organizational support and organizational citizenship behavior on employee engagement. By practical implication, the management of Bali Royal Hospital (BROS) needs to increase organizational support and encourage positive organizational behavior to strengthen employee job satisfaction, which will ultimately increase employee engagement in providing quality service.

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